Limosine answering service receptionist on a phone call

Limousine Management Software Integration

You don’t need any more chaos and anxiety created by daily operations. With our livery software integration, LimoLive24 is able to leverage your existing tools and provide seamless staff augmentation. 

LL24’s call center services integrate

with all major limousine management software solutions.

LimoLive24 makes it simple to organize online reservations and manage clients of your limo business. Our call center agents use our customized CRM application that connects directly with your existing luxury transportation and limo management system. We work with limo businesses of all sizes utilizing Hudson Software, GroundWidgets, LimoWiz, Limo Anywhere, FastTrack Cloud Limousine Software, RideBits, and Livery Coach, just to name a few. New limo bookings, schedule changes, and cancellations are made directly to your calendar in real-time.

Custom Limo Software Integration Enables…

Every call that LimoLive24 processes is specific to your business operations and limo operations. Our professionally trained agents act as an extension of your office, maintaining the same in-house continuity with your customers. Yet, on the backend, their schedules are clear and drivers know the pick-up and drop-off locations. 

Real-Time Access to Relevant Information 

  • Account information,  
  • Fleet location,  
  • Existing reservations,
  • Payment processing.  

Consistent Collaboration with Your Limo Operations 

  • Affiliate relationships and benefits  
  • Livery driver management,
  • Limousine business procedures,
  • Staff preferences. 

What Are the Advantages of Limo Platform Integration?

Easy-to-Use Technology

Even small transportation operators and limo companies can benefit from our state-of-the-art technology. Companies of all sizes appreciate the synched reservation management system and easy logistics for an entire fleet of livery vehicles–at a minimal cost and without a long-term contract.

Clear Communications 

We keep your livery car service running on schedule with e-mail support, wake-up calls, text confirmations and user-friendly mobile app notifications.

Security & Confidentiality

Your ride reservations and client information is kept confidential as outlined by contract. In addition, all LimoLive24 team members are bound by a confidentiality agreement and our facilities have surveillance and call monitoring for increased security.

Affordable 24-Hour Support 

LimoLive24 provides a range of services for business owners. We can operate as extra customer service support for periods of high business volumes, backup in case of emergencies or technical glitches, after-hours support, or 24/7 phone call handling. Your VIP clients and potential customers receive quick responses and excellent service, yet you only pay for the time required, rather than a full-time staff member.

FAQ’s

What is a livery service?

A livery business provides ride services using limousines, black cars, luxury sedans, vans and SUVs, party buses and other luxury vehicles. A livery service is a type of vehicle for hire with a driver; this differs from rental cars which are driven by the renter.

What’s the difference between livery and taxi?

Livery services are different from taxicab services, rideshare platforms (like Uber and Lyft), and public transportation used on an as-needed basis because limo rides are prearranged. Pick-up and drop-off locations and times are scheduled ahead of time. Livery companies are also required to carry commercial auto insurance and meet safety requirements set by the city and/or state.

What should I look for when buying a limo?

The first factor to consider when buying a limo for your fleet is the local demand. Whether that’s a limousine for weddings, an executive van for corporate transportation, an SUV or party bus, the next vehicle you purchase should fit a current need in your area. Price is always an important factor, but it’s not a simple one; be sure to consider the cost of new vs. used vehicles, insurance rates, maintenance expenses and fuel consumption. Other factors to take into account when buying a limo are seating capacity and storage and trunk space, and aesthetics – for example, a flashy vehicle can be great for promoting your business but poorly suited for all types of events and clients.

What’s the difference between a chauffeur and a driver?

A driver is essentially anyone who is operating a car or other vehicle. A chauffeur, on the other hand, is a licensed professional who is responsible for transporting customers and who is trained to look after their needs.

How can I start a limousine business?

In order to start a limousine business, you will need a business license and permit to operate. Then, any business owner or employee who will be driving customers must have a clean driving record, hold a valid driver’s licenses and chauffeur’s licenses. Diving any livery vehicles that weigh more than 26,000 pounds and/or is designed to transport more than 15 passengers will also require a commercial driver’s license (CDL). Before starting your limo business, you will also need to get business insurance and insure each of the vehicles in your fleet. The next step will be getting set up with a ride reservation system and integrated limousine call center and dispatch service.

How can I improve my limo business?

Customers want everything to be easy and it’s the job of the limo service to cater to their needs. The first way to improve a limo business is to ensure that customers can always contact your company to book rides and that the reservation process is simple. Livery software, 24-hour call center services, booking apps and payment processing are all ways to facilitate reservations for customers. Providing your repeat and VIP clients with a direct phone line can be another way to encourage customer loyalty. Another factor is reliability; customers don’t recommend limo services that are unreliable. Fleet management software, batch schedule reports, driver dispatching, wake-up calls and ride reminders are industry-standard tools that help limo businesses of all sizes be punctual.

How do limo companies get clients?

Limo companies capture clients mainly through limo booking platforms, mobile app for reservations, as well as direct ride reservations via their website, email, and phone calls. Additionally, limo companies attract clients through affiliate referrals, farm-ins, recommendations, social media sites, marketing and advertising.

What can a limo company do to attract more clients?

Competition is steep for limo companies in most areas of the U.S. Smart fleet owners are spending more and more time managing social media campaigns, pay-per-click advertising, expanding affiliate network relationships, and curating marketing efforts targeting corporate customers. These are all channels for bringing in more clients.

Not using livery dispatch software? That’s ok, we can help you get organized.

Need to speak to a specialist? Contact us

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