What Happens to Your Livery Business When Technology Fails?
Technology works great 99% of the time, but when technology fails us, panic and frustration can set in. The average business experiences approximately 14 hours of technology downtime annually and these types of disasters always come without warning. Preparing and having a disaster recovery plan in place can minimize the impact of any downtime. And the fact is, downtime costs all of us opportunity.
Many companies are not prepared to ensure business continuity during emergency situations. In the limousine industry, this would not be limited to backup phone support in the event of an internal phone service failure; it keeps business going in case of a reservation system failure.
Without backup support, your organization can expect to pay overtime for customer service issues. You should also expect a loss of revenue as a direct result of any downtime. This includes missed calls and loosing customers for the limo business. Current clientele is also likely to be inconvenienced and irritated by the confusion that these technological problems cause.
Services to Help Grow Your Limo Business
Operators in the industry are always asking, ‘how can we get more customers for our limo business?’ LimoLive24 provides ongoing support as well as indirect limo business marketing. Business continuity and disaster recovery are integral parts of our member benefits.
- Reduced downtime and emergency support.
- 24/7/365 phone, e-mail, and chat support during any outage event.
- Phone redirects to LimoLive24 for message taking and dispatching.
- New reservations and mods are stored and e-mailed independently from your livery software.
Always Available. Always Reliable.
Starting a limo service business and ensuring continuity during emergency situations takes preparation. LimoLive24 is an advanced telecommunications company. In our years of experience, we have supported many members when their internal phone systems, mobile phones, internet connectivity, and even livery reservation platforms have failed. When called upon, our staff can quickly guide members through the process of salvaging any outages and minimizing downtime. The main objective is uninterrupted communications with your clients.
LimoLive24 can and will support all members during any downtime, working together to ensure that your customers never notice a problem. Our philosophy on this is simple; if your company loses customers, we may lose you as a customer, therefore we take any outages as seriously as you do.
LimoLive24 has handled over 3,000,000 inbound calls in the limousine industry. We are reliable and can give your business the stability it needs in any circumstance.
FAQs about Limo Business Continuity Support
How does LimoLive24 support livery operators?
LimoLive24 is dedicated to serving fleet owners and operators in the livery industry. Our call center agents are trained to handle incoming calls and schedule rides for customers, augmenting your livery business. Plus, with driver reminders, logistics, call redirecting and overflow support, our services ensure that your business keeps running smoothly in any conditions, up to and including utility outages, floods, earthquakes or hurricanes.
How can I start a limousine business?
In order to start a limousine business, you will need a business license/s, State/Local and Airport permits to operate. Then, any business owner or employee who will be driving customers must have a clean driving record, hold a valid driver’s license and chauffeur’s license. Driving any livery vehicles that weigh more than 26,000 pounds and/or are designed to transport more than 15 passengers will also require a commercial driver’s license (CDL). Before starting your limo business, you will also need to get business insurance and insure each of the vehicles in your fleet. The next step will be getting set up with a ride reservation system and integrated limousine call center and dispatch service.
What is a livery service?
A livery business provides ride services using limousines, black cars, luxury sedans, vans and SUVs, party buses and other luxury vehicles. A livery service is a type of vehicle for hire with a driver; this differs from rental cars which are driven by the renter.
What’s the difference between livery and taxi?
Livery services are different from taxicab services, rideshare platforms (like Uber and Lyft), and public transportation used on an as-needed basis because limo rides are prearranged. Pick-up and drop-off locations and times are scheduled ahead of time. Livery companies are also required to carry commercial auto insurance and meet safety requirements set by the city and/or state.
How do limo companies get clients?
Limo companies capture clients mainly through limo booking platforms, mobile apps for reservations, as well as direct ride reservations via their website, email, and phone calls. Additionally, limo companies attract clients through recommendations, social media sites, marketing and advertising. Get more tips here.
What can a limo company do to attract more clients?
Competition is steep for limo companies in most areas of the U.S. Smart fleet owners are spending more and more time managing social media campaigns, pay-per-click advertising, expanding affiliate network relationships, and curating marketing efforts targeting corporate customers. These are all channels for bringing in more clients.