LimoMail™
Powered by LimoLive24™
24/7 Email Management
No more lost emails, delayed responses, overloaded in boxes, frustrated guests or missed sales opportunities. LimoMail™ powered by LimoLive24™ makes sure that every email is received, routed to an agent, threaded (you can always look up all emails from a specific source), and acted upon in real time, quickly, efficiently and professionally.
Receive, Categorize, Organize, Read and Respond, ALL AUTOMATICALLY 24 HOURS PER DAY!
The volume of email received by companies today has caused an insidious problem that mostly goes unrecognized and untreated. The outcome for businesses is that email responsiveness over the past several years has gotten progressively worse.
LimoMail™ powered by LimoLive24™ email management ensures efficiency in managing and responding to customer emails. All incoming messages are received in a central location where they’re assigned and routed to the appropriate reservations agent using rules and conditions that reflect your company’s work flow and processes.
• Eliminate manual processing of correspondence and improve response time by as much as 50%
• Templates, canned answers and seamless access to articles in your FAQ/Knowledgebase ensure that our responses to customers are accurate and consistent
• Tracking tools prevent messages from getting lost (and keep customers from getting frustrated while waiting for your replies)
With every incoming message, tickets are automatically created and assigned a unique ID number. All follow-up correspondence is stored with that record, ensuring that any agent who responds to customers has the complete history at his or her fingertips.
Designed for busy customer service, help desk and sales departments, LimoMailT email management routes, tracks and delivers customer correspondence quickly and efficiently.